Terms and Conditions
NICHOLAS JAMES HOME IMPROVEMENTS LTD
(T&C Apply to Nicholas James property maintains & cleaning services)

TERMS AND CONDITIONS FOR SUPPLY OF GOODS & SERVICES.
1 DEFINITIONS
In this document the following words shall have the following meanings:
1.1 “Customer” means any person who purchases Goods and Services from NICHOLAS JAMES HOME IMPROVEMENTS (referred to in this document as NJHI)
1.2 “Goods” means the articles specified in the Proposal;
1.3 “Proposal” means the statement of work, quotation or other similar document describing the Goods and Services to be provided by NJHI attached to these Terms and Conditions
1.4 “Services” means the services specified in the Proposal;
1.5 “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by NJHI
2 GENERAL
2.1 These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by NJHI to the Customer and shall prevail over any other documentation or communication from the Customer.
2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by NJHI.
2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which NJHI may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.
2.4 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.
3 THE ORDER
3.1 The Proposal attached to these Terms and Conditions shall remain valid for a period of 21 days. No contract between NJHI and the Customer shall come into force until the Customer has accepted the Proposal.
3.2 The Customer shall be deemed to have accepted the Proposal by placing an order in writing with NJHI (“the Order”) within the period specified in Clause
3.3 All Orders for Goods and Services, whether verbal or in writing shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.
3.4 NJHI reserve the right to withdraw or amend any quotation without notice before acceptance of the Proposal has been received from the Customer.
3.5 On acceptance of the Proposal NJHI will order the Goods as detailed in the Proposal. If subsequent to this order being placed the Customer cancels the Order the Customer will be liable for any costs incurred by NJHI in the proper performance of the Order for Goods or time to that date.
3.6 The person giving instructions to NJHI or ordering work or materials will personally be deemed to be the Customer unless it is made clear to NJHI who the Customer is.
4 PRICE AND PAYMENT
4.1 The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT and any applicable charges outlined in the Proposal.
4.2 Payment of the price shall be in the manner specified in the Proposal. Time for payment shall be of the essence of the contract.
4.3 If the Customer fails to make any payment on the day of it becoming due, NJHI shall be entitled (a) to charge interest at the rate of 5.00% per month as well before or after judgment on the outstanding amounts from the due date to date of payment (b) without any liability to the Customer to cease any uncompleted work .
4.4 The Customer must notify NJHI of any variation to the Proposal and NJHI (if it agrees the variation) reserves the right to adjust the price accordingly.
4.5 If Payment is not made with in the Proposal time frame the debt will be pasted on to a debt collection agency. Their will be a 15% charge on the outstanding Balance.
5 DELIVERY
5.1 The date of delivery specified by NJHI is an estimate only. Time for delivery shall not be of the essence of the contract and NJHI shall not be liable for any
loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
5.2 All risk in the Goods shall pass to the Customer upon delivery.
5.3 Where the Goods are faulty or do not comply with any of the contract, the Customer must notify NJHI within 1 day of delivery and the Customer shall be entitled to replacement Goods. After 1 day the Customer shall be deemed to have accepted the Goods and shall not after that time be entitled to reject them.
5.4 The Customer shall make all arrangements to take delivery of Goods whenever they are tenders for delivery.
6 TITLE
6.1 Title in the Goods and materials shall not pass to the Customer until NJHI has been paid in full in accordance with these Terms and Conditions
6.2 Should payment not be made in accordance with these Terms and Conditions NJHI reserves the right (and shall be allowed access by the Customer) to remove any Goods or materials supplied or fitted by NJHI.
6.3 The cost of any damage caused by such removal will not be borne by NJHI.
7 CUSTOMER’S OBLIGATIONS
To enable NJHI to perform its obligations the Customer shall:
7.1 co-operate with NJHI;
7.2 make the site available to NJHI for the duration of the works and ensure a safe supply of necessary services and utilities
7.3 provide NJHI with any information reasonably required
7.4 obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer;
7.5 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties
8 GUARANTEES
8.1 Materials and Goods supplied by NJHI shall be of merchantable quality and fit for their normal purpose
8.2 NJHI shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
8.3 NJHI accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.
8.4 In addition to the Customer’s statutory rights, NJHI guarantees all materials against faulty workmanship for the period specified in the Proposal
8.5 Goods supplied by NJHI are guaranteed for the period and on the terms as specified by the manufacturer’s warranty applicable to the Goods
8.6 All services are guaranteed by NJHI for the period specified in the Proposal.
8.7 NJHI will at all times have Public Liability Insurance in place.
9 LIMITATION OF LIABILITY
9.1 Provided that nothing in these Terms and Conditions shall exclude or limit the liability of NJHI for death or personal injury, NJHI shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.
9.2 Except to the extent precluded by law, NJHI shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
9.3 NJHI will not be liable for the fitness for a particular purpose (other than their normal purpose) of any materials or Goods or Services unless that particular purpose has been notified to NJHI in writing prior to the date of this Proposal
9.4 `Where the Customer supplies Goods or materials NJHI accept no responsibility for any defects or damage and offers no guarantee for these Goods or materials.
9.5 For the avoidance of doubt, time shall not be of the essence and NJHI shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed Completion date.
10 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
11 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
12 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
13 Nicholas James property maintenance trades under Nicholas James Home improvements Ltd.

Our Customer Charter
We want you to be totally satisfied with the work we do for you and you can have peace of mind that we will: address: improvements LTD
1.Treat you with courtesy and respect Street
2.Provide an honest service with all work carried out by a qualified tradesman Hertford
3.Comply with all current legislation Herts
4.Inform you of our standard charges and Terms and Conditions SG14 1DJ
5.Provide a written quotation upon request, clearly detailing any and all likely costs
6.Agree a convenient time for the work to be carried out and arrive on time
7.Work tidily and leave the work area clean and tidy
8.Be of smart and clean appearance
9.Clearly explain all relevant information, including future maintenance requirements 10.Be honest in all communications and behave with integrity
11.Have full liability insurance in place at all times
12.Be friendly, helpful and polite
13.Only promise what is achievable and deliver on that promise
14.Deal with any problems or complaints courteously and promptly

Company registered Nicholas James home improvements LTD
23a Fore street
Hertford
Hertfordshire
SG14 1DJ
01920 400098
info@njhi.co.uk
www.njhi.co.uk
VAT Registration No.: 341 8321 21
Company Registration No. 08478550